07342 881825

©2019 by Thorney Beck Alpacas. Proudly created with Wix.com

FAQ

What happens if it rains and the trek is cancelled?

It is important that you keep an eye on your phone and emails from a day before the trek until a couple of hours before it starts. We trek in light rain but not if it’s heavy or there are other hazards like ice or high winds. We keep an eye on the weather forecast and may issue a cancellation warning the day before or ask you about changing the time of the trek. The final decision is usually made by 9am on the morning of the trek. If we do have to cancel we will keep trying to get through to you to make sure you know. You will then be able to rebook for another day or receive a full refund.

I’m pregnant – is it safe to come on a trek?

There are no known health issues regarding pregnancy and contact with alpacas other than the usual hygiene precautions of washing your hands after handling animals.
The trek is over rough and sometime muddy ground with some steep sections.
Although it’s rare, alpacas can get startled and bolt forward or rear up which could cause injury. This may be a risk you would prefer not to take.
Provided you are fit enough for the walk there should be no problem, but it’s up to you to assess the risks, take medical advice if necessary and decide whether you should come.

Do I need to bring my booking confirmation to the trek?

No, we have a list of people attending so we just check you off. We may ask you for proof of name, such as a bank card.

Why do I need to pay when I book?

Unless people have paid in advance we can’t guarantee that you are going to come on the day, and if you don’t then that’s a place lost that someone else could have taken.

Can I pay over the phone?

We are not able to take card payments over the phone. We rely on you having internet access so you can book and pay online. If you need to pay for an upgrade when you get to the trek, please bring the exact money in cash as the guides are unlikely to have change. Payments can also be made by bank transfer.

We can’t make it – can we cancel?

Our cancellation policy is that you can cancel up to 3 days before the trek. After that it is at the discretion of Thorny Beck Alpacas and will depend on whether we can re-sell your ticket in time.

Can my friends come along to take photos/meet the alpacas?

People who haven’t bought a trek ticket are welcome to accompany you to The Falcon Inn and meet the alpacas before we set off, but we cannot take extra people with us on the trek. This is partly a safety issue so that we can manage the trek properly. People are able to spend their time within the grounds of The Falcon Inn & Falcon Forest Glamping.

Where do we park?

You can park in The Falcon Inn car park. There is an overflow car park in a neighbouring field for the summer months and in times of busy periods.

What time do we need to get there?

Just aim to arrive shortly before your trek, but make sure you have the directions so you don’t get lost!

The guides will arrive 20 minutes before the trek and once everyone is ready we will take you over to the farm to meet your alpacas. 

What happens if I’m late?

We won’t start off without you, unless you are very late. At the time the trek is due to start we use your mobile number to phone you if you haven’t arrived. We assume you’ve got lost and need help finding your way.